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RETURN & EXCHANGE POLICY

We want you to be happy with your purchase. If for any reason you are unsatisfied with your purchase, we welcome your return or exchange within 30 days of the original order date. The returned items must be unused and re-sellable, i.e., either unopened or returned with original packaging in good condition.

Certain wall art (which is dropped shipped from the manufacturer) is NOT returnable (the item description will indicate it).

Return shipping costs are the responsibility of the customer. Shipping and gift wrapping charges are not refundable unless there was an error on our part.

Refunds will be made in the same form of payment used to make the purchase. Once we have received your returned item(s), please allow 7 business days for us to process the credit to your account.

Items received as gifts are eligible for store credit, item exchange or credit to the purchaser’s credit card.

No returns may be made for any items after 30 days.

If you have any questions, please feel free to contact us at:
(406)582-7584
info@roshambomt.com

Please mail returns to:
Ro Sham Bo
Attn: Returns
17 South Tracy Avenue
Bozeman, MT 59715

DEFECTIVE ITEMS

If you discover that the item is defective or was damaged in shipping, please contact us immediately (no later than 14 days from arrival). DO NOT ship the item back before speaking with us for instructions.

We will do our best to remedy the situation quickly and at no expense to you. Depending on the item, we may ship a replacement, or if the item is no longer available, issue a credit to the billing credit card.

Finally, please note that we do not pay for return shipping costs unless pre-approved by our customer service agents and the approval is noted on the original order in our system.

In most cases, we will withhold credit until the item is returned and inspected. If it is determined that the item is not damaged, we reserve the right to charge the billing party for the cost of return shipping. The cost of return shipping is determined by our shipping carriers and is based on the package weight, dimensions and shipping origin and destination.

If you discover that the product is defective after 30 days, please contact the original manufacturer directly. If need be, we can assist you in finding their contact information.